“In 2015, we made significant investments to deliver a world-class customer experience. This included upgrades to existing stations nationwide and partnerships with key convenience stores – Tesco Lotus Express and Family Mart, coffee shop operators – Rabika and D’Oro, and fast food chains – McDonald’s, KFC, and Burger King to provide additional retailing options for our customers. We also plan to open around 30 more stations by the end of this year,” Mongkolnimit concluded.
Mr. Yodpong Sutatham, Director and Retail Sales Manager, said “Esso’s retail business successfully captured the strong retail market growth last year, which was around nine percent. This year, we expect market growth to be around five to eight percent.”
“We believe that, in addition to a superior customer experience, the customer loyalty program is important to the continued growth of our business. The ‘Esso Smiles’ loyalty card is focused on the needs of our customers and their desire for a rewarding experience.
Esso Smiles loyalty card is a simple and flexible point-based program. We offer flexible redemptions that provide the customer with a choice of rewards from highly desirable partners such as Tesco Lotus and Air Asia as well as instant fuels redemption. This level of choice differentiates our loyalty program from those of other retail fuel providers.”
Esso customers are welcome to apply for the ‘Esso Smiles’ loyalty card free of charge at participating Esso stations nationwide starting May 1st, 2016. Customers can transfer points from the ‘Esso Smiles’ loyalty card to our alliance partners’ loyalty programs by contacting the Esso Smiles customer service center at 0 2631 9999.
Esso Thailand will promote the new loyalty program using various media outlets including print, radio, internet, and television.
For more information on the ‘Esso Smiles’ loyalty card, please visit www.essosmiles.com/th
Media Relations: 02-262-4382, 02-262-4384